Job Summary
We are looking for a result-oriented and experienced
Senior Release Manager
for our Manulife Hong Kong Delivery. To lead and coordinate software releases across multiple projects, teams and platforms. The ideal candidate will be responsible for ensuring the smooth planning, scheduling, and execution of releases, while maintaining high standards of quality and compliance with industry regulations.
Key Responsibilities
Release Planning & Coordination
Develop and manage release schedules in collaboration with Project Management, Development, Business Analysis and Testing teams.
- Coordinate release activities across multiple insurance platforms and multiple environments.
Ensure releases align with business priorities and regulatory requirements.
Process Management
Define and continuously improve release management processes tailored to system lifecycles.
- Maintain comprehensive release documentation, including plans, checklists, and post-release reviews.
Ensure compliance with internal controls and external regulatory standards.
Risk & Issue Management
Identify and mitigate risks associated with releases, especially those impacting core insurance operations.
Lead incident response and root cause analysis for release-related issues.
Stakeholder Communication
Serve as the primary point of contact for release-related communications.
- Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.
Provide clear and timely updates to business and technical stakeholders.
Insurance System Expertise - Nice to have
Leverage deep understanding of insurance domain systems (e.g., policy administration, claims processing, underwriting platforms, customer platforms and agency platforms).
- Collaborate with business analysts and system owners to ensure release readiness and minimize operational impact.
- Monitor and manage dependencies across insurance applications and third-party integrations.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 5+ years of experience in release management, preferably within the insurance or financial services industry.
- Strong understanding of insurance system architecture and workflows.
- Familiarity with software development lifecycle (SDLC) and Agile methodologies.
- Excellent organizational, communication, and problem-solving skills.
- Experience managing multiple releases in a complex, regulated environment.
- Fluent English Speaking
When You Join Our Team
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid