工作职责:
In this environment we are looking for a Solutions Delivery Manager to join our team IMS Solutions Delivery (ASOIAC) in Chengdu, China at the earliest possible start date.
What can you expect from us?
Reporting to the Head of Solutions Delivery - China, you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Delivery Manager, you are the bridge between the Solutions customers and our internal functions, ensuring operational performance in-line with contractual standards. You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain.
Job objectives
Ensure IMS contract and cost target fulfilment
Ensure integration in customer processes
Ensure customer satisfaction
Ensure parts availability at time of need
Primary Responsibilities
Manage operations according to contract
Lead the local team delivering the IMS service
Manage day-to-day IMS service operations.
Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain.
Generate & manage the ramp up plan for programme start or new fleet integration.
Manage related interfaces
Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation.
Ensure close cooperation with the internal Satair functions
Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service community.
Ensure best practice exchange with the other customer teams and support in bottleneck situations.
Ensure cost efficiency
Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.
Manage/support any relevant continuous improvement activities.
Secondary responsibilities
Provide high quality responses related to any customer or internal requests
Provide inputs to and monitor operational KPIs
Coordinate and prepare reports on operational topics and actively participate in customer meetings
Prepare and support any customer visits from central teams and/or management.
任职条件:
General
Comply with Satair's mission, values and Quality Management procedures
Comply with Satair's guidelines on Ethics & Compliance
Understand, share and live the Satair values
Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments at Satair
Have excellent inter-cultural skills
Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
Customer minded with a strong intercultural awareness.
Strong analytical skills; ability to see the bigger picture and derive mid to long term recommendations
Capability to understand the customer perspective, escape from existing standards, propose innovative solutions and translate this for the internal organisation
Diplomatic sense and 'out-of-silo' mind-set, ability to build successful relations across functions
Excellent communication and presentation skills
Think and resolve problems independently, quickly and efficiently
Possess strong ethics and integrity
Excellent time management, multi-tasking, and organisational skills
Ability to work under the pressure of deadlines
Ability to defend Satair Group's business and limit financial risk
Ability to build successful relations across functions and with all stakeholders
Self-driven, positive, proactive and with a can-do-attitude
Willingness to travel
Professional skills
Minimum 10 Years Working Experience
Excellent communication and presentation skills
Effective organisational and planning skills
High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of data analysing applications such as Microsoft Excel
Working knowledge of SAP R/3
Management & leadership skills
Strong leadership skills
Ability to bridge distance for outstation management
Strong stakeholder and relationship management
Ability to address critical points diplomatically
Ability to receive and address feedback
Clear target setting & follow-up
Strong ability to prioritise issues and raise relevant issues
Ability to recruit people and instruct and train new team members