Golden Goose is looking for a passionate and customer-focused Store Manager The Store Manager will ensure the accomplishment of commercial targets (sales volume, main KPIs, profitability and client development), the development of brand awareness and the management and development of their team, creating an environment of retail excellence.
Main Responsibilities:
- Oversee retail store by managing staff, coordinating business activities, controlling inventory, handling operational processes and admin tasks in compliance with company guidelines and procedures.
- Conduct continuous sales assessments, while proactively developing the business, including engaging clients, accordingly to guidelines.
- Ensure customer satisfaction and manage the store CRM, training staff to capture and input client data proficiently.
- Excellent knowledge of internal procedures and takes accountability for abiding and training on them.
- Responsible for the store inventory and having good knowledge of all product categories in store. May be asked for input/participation in seasonal buying.
- Day to day tasks operating the store while focusing on the sourcing, hiring, training and development of their team.
- Lead and motivate the store team members to achieve store sales targets and KPIs.
- Analyze store sales data and KPI and make action plans, which can be implemented in the store to improve on business.
- Convey a commitment to providing unsurpassed Customer Service ensuring that store team members follow sales procedures enthusiastically and satisfy the clients.
Requirements:
- Minimum of 5 years management experience in luxury retail
- Entrepreneurial mindset - Problem solver and go-getter
- Self-motivated with a positive attitude
- Customer focused with strong interpersonal and communication skills
- Team player - Fluency in other languages a plus
Diversity & Inclusion
Fostering uniqueness, in Golden Goose human capital is a true asset and Diversity & Inclusion have always been essential to our culture.
Golden Goose is an inclusive employer enabling everyone to better express their authentic self, regardless of gender, sexual orientation, ethnicity, disability, or age. We are committed to creating a Diverse & Inclusive environment and enabling everyone to better express their authentic self.