该职位来源于猎聘 Job Responsibility
- Provide technical expertise to customers in the areas of product quality, processing techniques and problem resolution.
- Be the contact person for customer quality issues and requirements and Build uphold relationship with key persons of each customer
- Manage Voice of Customer for all product quality and performance issues, mainly on DuPont Pyralux and Kapton products.
- Drive improvement in products and services through systematic review of customer complaints and requests.
- Maintain consistent customer response standards and identify continuous improvement opportunities.
- Interface internal/external customers to identify the specific purpose and technical requirements of each individual analysis request.
- Support quality improvement activities at all manufacturing sites in the AP region.
- Support E&I quality team to conduct quality audit for contact manufacturers and raw material suppliers in China. Qualifications
- Bachelor's degree, majoring in Chemistry, Chemical Engineering or Materials Science related background.
- 5+ years' experience in PCB, FPC, semiconductor, electronics material, automobile industry customer interface experiences is a plus.
- Require technical and process quality skills with hands-on experience.
- Data analysis and technical reporting with 6sigma concept.
- Quality management skills, such as 8D, 5-whys, FMEA, SPC, DMAIC, CAPA
- Positive attitude.
- Good learning ability. Good communication/interpersonal skills.
- Good English communication capability.
- Up to 50% travel rate is required.