The Senior Account Associate will play a critical support role within the China RMA Account Team, enabling Account Managers to focus on strategic client engagement and revenue generation. This role will contribute across the sales lifecycle, ensuring operational excellence and delivering a seamless customer experience. The Senior Account Associate will collaborate closely with Account Director, Account Managers, Order management and other internal stakeholders to maintain a healthy book of business and support the team's commercial success. The role also includes managing a portfolio of low-medium complexity customers.
Role Responsibilities
- Assist in renewal, recontacting and bidding processes to support billing, retention, and client requests.
- Support Account Managers in progressing opportunities and winning deals.
- Assist in executing key sales and retention campaigns, including tracking progress and coordinating internal processes.
- Conduct market research and trend analysis. research required information about the industry, domain, and target personas to support strategic planning and pipeline development, drive revenue growth.
- Prepare client and internal reporting, including summarizing insights and performance metrics.
- Support the annual price increase process by ensuring accurate client data and timely communication.
- Monitor and resolve pending installs and billing blocks to maintain a clean book of business.
- Liaise with Account managers and Customer Success Managers to assess account health and identify potential risks to retention.
- Leverage senior team members for learning, guidance, and professional development.
- Ensure all client administrative tasks are fulfilled. Drive data and documentation accuracy across the team.
Skills And Experience Required
- Native-level proficiency in Mandarin; business-level English is essential (both verbal and written).
- Strong organisational and time management skills with high attention to detail.
- Excellent written and verbal communication skills.
- 2–4 years of experience in financial services, ideally in a client-facing or commercial role.
- General understanding of financial markets and how professionals use market data.
- Sales mindset and commercial awareness are a strong advantage.
- Strong presentation skills and ability to communicate effectively across teams.
- Proficiency in Microsoft Office, Excel is required. Familiarity with Salesforce (CRM) is preferred.
- Ability to manage multiple priorities, work collaboratively, and meet deadlines.
- Curiosity, eagerness to learn, and a proactive approach to problem-solving.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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