Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Calibration: Perform regular calibration of network analyzers to ensure the accuracy, reliability, and quality of Keysight calibration services.
- Troubleshooting: Provide onsite troubleshooting for RF and microwave network analyzers after calibration services, ensuring prompt response and customer test recovery.
- Asset Maintenance: Coordinate and conduct maintenance on RF and microwave network analyzers, minimizing downtime and ensuring optimal performance.
- Customer Relationship: Develop and maintain strong relationships with key customer interfaces, acting as a trusted advisor for all Keysight service-related inquiries.
- System Monitoring: Monitor and analyze the performance of customer systems, providing regular reports and actionable insights for improvement.
- Issue Escalation: Manage escalated issues, collaborating with internal teams to ensure timely and effective resolution.
- Process Improvement: Identify opportunities for process improvements and contribute to the development of best practices for supporting RF and microwave network analyzers.
Qualifications
- Education: Bachelor's degree in Electrical Engineering, RF and microwave, Electronic Information Engineering or a related field, or equivalent experience.
- Experience: Experience in calibration services or hands-on with netowrk analyzers or other related test equipment is preferred.
- Technical Skills: Good understanding of RF and microwave principles, network analyzers, and related measurement techniques.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and effectively.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing customer challenges.
- Interpersonal Skills: Ability to build and maintain positive relationships with customers and internal teams.
- Adaptability: Flexibility to work in a dynamic, fast-paced environment and manage multiple priorities.
- Travel: Willingness to travel to customer sites as needed.
- Other: Proficiency in using MS Office tools (Word, Excel, PowerPoint) for reporting and documentation
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***