Key Responsibilities
- Ecommerce Network/distributors planning SOP (Overall ecom network picture, Sales OP process and governance etc.)
Business intelligence: Digital analysis/business insight to support whole ecommerce growth and revenue performance with clear action plan KPI/status monitoring and reviewing:
Providing data-driven insights for decision-making.
- Monitor key operational metrics in real time
Identify bottlenecks through data analysis and implement targeted optimization strategies.
Commercial efficiency: Develop standardized digital operational procedures to formalize TP service partner efficiency, Ecom selective distribution principle, Store efficiency and monitoring etc.
- Ecom P&L and financial monitoring: Budget and investment planning, Net margin/ Revenue monitoring and achievement
Multi-Platform Operations Coordination and Resource Allocation
- Lead operations across diverse e-commerce platforms (e.g., Tmall, , Douyin E-commerce), designing platform-specific strategies to optimize resource allocation and achieve sales targets.
- Coordinate cross-platform resources (e.g., traffic distribution, promotion scheduling, customer service) to eliminate internal competition and enhance overall operational efficiency.
- Track emerging channels (e.g., social commerce, live-streaming commerce), evaluate viability, and launch pilot projects to capture market opportunities.
Operations Team Development and Performance Management
- Build a specialized ecom operations team (covering planning, data analysis, campaign execution, etc.), defining clear roles, KPIs, and collaboration frameworks.
- Design training programs to enhance team capabilities through case studies and skill-building workshops, cultivating cross-functional e-commerce talent.
- Establish a performance evaluation system centered on metrics like GMV, conversion rate, and ROI, conducting regular reviews to optimize incentive structures.
Risk Management and Compliance Operations
- Implement a risk early-warning system to monitor anomalies (e.g., order irregularities, system outages, surge in complaints), develop contingency plans, and ensure rapid incident response.
- Ensure all operations comply with platform rules (e.g., Tmall policies, advertising regulations) and industry standards, mitigating compliance risks and safeguarding brand reputation.
Technical and System Support for Operations
- Spearhead the selection, implementation, and iteration of e-commerce systems (ERP, CRM, OMS, etc.), driving functionality upgrades to align with business needs and automate operational processes.
- Integrate data interfaces across systems to enable real-time synchronization of order, inventory, and financial data.
- Collaborate with IT teams to resolve system failures and technical issues, ensuring 24/7 platform stability.
Qualification
- Educational Background and Professional Knowledge
- Bachelor's degree or above, preferred majors: E-commerce, Marketing, Business Administration, etc.
- Work Experience
- 10+ years of working experience, 6+ years e-commerce experience, including 3+ years in team management; proven track record of leading teams to achieve sales growth.
- Experience in managing multi-platform with different business mode operations (e.g., domestic e-commerce, cross-border e-commerce, direct to consumer, distributor operation);
- Priority for those have both experience of ecom revenue planning role(Ecom finance BP/Ecom TMKT/Digital Revenue optimization/Planning)
- Core Competencies
- Data Analysis: Proficient in Excel and BI tools (e.g., Tableau, Power BI); ability to identify business issues through data and make data-driven decisions.
- Project Management: Strong cross-departmental collaboration skills; capable of driving complex projects across teams to achieve operational goals.
- Innovation & Adaptability: Keen insight into industry trends; ability to quickly respond to market changes and adjust strategies flexibly.
- Leadership and Soft Skills
- Excellent team management and leadership; expertise in team motivation, talent development, and succession planning.
- Strong communication and coordination skills; ability to collaborate effectively with senior management and external partners.
- High sense of responsibility and stress tolerance; strategic mindset with the ability to formulate clear strategies and drive execution in complex scenarios.
- Additional Requirements
- Familiarity with national e-commerce laws/regulations and platform compliance policies; ability to predict and mitigate risks.
- Fluent English; priority for cross-border e-commerce experience.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.