Job Descriptions
- Maintain and manage daily IT desktop systems, ensuring adherence to company standards for software installation and hardware asset management, including inventory, audits, and disposal.
负责日常IT桌面系统维护管理,据公司现有标准给计算机安装软件和硬件资产入库,盘点,处置等工作。
- Respond to user-submitted IT requests, resolving operational issues with office equipment through on-site and remote support, encompassing hardware, applications, and network troubleshooting to support business continuity.
处理用户提交的IT请求,通过现场,远程等方式解决用户端日常办公设备运行问题,包括硬件,应用及网络问题的诊断和排除,支持业务连续性。
- Oversee the installation, modification, and routine maintenance of integrated Cabling, ACS, VSS, and audio-video equipment for the local office.
负责本地公司的综合布线,门禁,监控,音视频设备的建立,改造和日常维护。
- Manage the daily operations of the local IT room, providing local support for GCN/Global IT services and projects.
负责本地IT机房的日常管理工作,对GCN/Global的IT服务和IT项目提供本地支持。
- Possess knowledge of quality and information security systems, participating in related audits.
对质量和信息安全体系有了解,参加相关管理系统的审核工作。
Job Requirements
- Bachelor's degree or higher in computer-related fields, with over 5 years of experience in IT service and maintenance. Proven expertise in troubleshooting and resolving issues with office equipment and computer software.
本科及以上学历,计算机相关专业,5年以上IT服务运维经验,熟悉日常办公设备和电脑软件的故障检测及排除。
- Familiarity with mainstream operating systems, including the installation, configuration, and troubleshooting of common office software, peripherals, and mail clients (e.g., Windows 11, Office 365, Teams, etc.).
熟悉主流操作系统,了解常见办公软件和外设的安装、配置、排障,以及邮件客户端的调试及安装;如Windows11, office 365, Teams等。
- Master the knowledge related to computer networks and understand the use of various network devices.
掌握计算机网络相关知识,了解各种网络设备的使用。
- Demonstrated professionalism, adhering to company policies and management directives. and Ability to actively respond to and complete assigned tasks, as well as lead a team to achieve project goals.
具备良好的职业素养,遵守公司各项规章制度,服从上级管理要求;能够积极响应并完成分配的工作任务,也能带领团队完成项目目标。
- Good at English listening, speaking, reading and writing skills; IT support experience in international enterprises and holding PMP, ITIL and other related certificates are preferred.
具备良好的英语听、说、读、写能力;有国际企业IT支持工作经验及持PMP、ITIL等相关证书者优先。