Title:
IT Support / EUC Specialist (Imac Implementation)
Location: Changzhou,China
Duration:
12 Months - extendable
Shift:
9 hours
SOW:
Role Overview:
The
EUC Engineer (IMAC Implementation)
will be responsible for executing and supporting IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring seamless deployment, relocation, and configuration of IT assets. The role involves hands-on technical work, user coordination, and adherence to organizational IT standards and SLAs.
Key Responsibilities:
- Execute
IMAC (Install, Move, Add, Change)
activities for desktops, laptops, printers, peripherals, and other end-user computing devices. - Perform
hardware and software installations, upgrades, and configurations
in accordance with IT policies. - Manage
asset tagging, inventory updates
, and documentation after each IMAC activity. - Support
new device rollouts, refresh projects, and user relocations
. - Ensure
data backup, migration, and recovery
during system moves or replacements. - Troubleshoot
hardware and OS-level issues
during deployment and escalate complex problems as needed. - Coordinate with
Service Desk, Network, and Infrastructure teams
for dependencies and smooth execution. - Maintain
SLA compliance
for all IMAC requests and ensure proper closure in ITSM tools (e.g., ServiceNow, Remedy). - Support
user onboarding and offboarding
processes from a device perspective. - Prepare and maintain
standard operating procedures (SOPs)
, checklists, and technical documentation.
Required Skills and Competencies:
- Strong understanding of
EUC technologies
– Windows OS, Microsoft 365, Active Directory, SCCM/Intune. - Experience with
hardware setup, reimaging, and device provisioning
. - Familiarity with
ticketing systems
(e.g., ServiceNow, Remedy, BMC Helix). - Good knowledge of
network connectivity basics
(LAN/Wi-Fi, IP, DNS, DHCP troubleshooting). - Hands-on experience with
remote support tools
(e.g., RDP, TeamViewer, AnyDesk). - Strong
documentation and reporting
skills. - Excellent
communication and customer service
orientation. - Ability to work independently or as part of a distributed support team.
Preferred Qualifications:
- Experience in
large-scale enterprise IMAC deployments
. - Knowledge of
asset management and lifecycle tracking tools
. - Exposure to
endpoint security tools
(e.g., BitLocker, antivirus solutions).