该职位来源于猎聘 Key Responsibilities
- Manage and own operation performance – SLA, quality compliance and utilization
- Responsible for goal setting for performance period. Track performance to annual goals
- Identifies and implements continuous improvement project to reduce cycle time and increase efficiency
- Works in conjunction with the operations manager to 'market' services to the client
- Coach/ mentor team members on client specific processes and ensures training material is up to date
- Manages and owns team attrition and motivates team to exceed SLAs
- SME for entire Purchase-to-Pay process
- Supports on company capability development
- Publish/monitor and review operational reporting
- Support transition Req-2-Pay processes for new clients
- Ensure process documents are updated and accurate. Maintain approved process document in approved SharePoint/share drive
- Responsible for all internal requirements (HR activities, Billing activities) being completed on time
- Responsible for goal setting for performance period. Track performance to annual goals REQUIREMENTS:
- In depth knowledge of procurement management processes and best practices
- In depth knowledge of purchase to pay processes
- Extensive Order Processing / Invoice Processing Experience
- Excellent communication and follow up skills
- Client Management experience
- People management experience (team of 5+ team members)
- Should be able to independently manage escalations
- Expert in P2P end user functionality
- SLA monitoring and reporting 任职要求: 1.英语精通,能作为工作语言 2.有团队管理和KT经验