The Role
As an IAM/Zero Trust Operations Engineer, you will play a crucial role in the operational tasks associated with Tesla's global Zero-Trust platforms. Working closely with the multiple teams , your responsibilities will involve maintaining and optimizing the Zero-Trust infrastructure, ensuring its availability, and contributing to the overall success of Tesla's cybersecurity initiatives.
Responsibilities
Collaborate with cross-functional teams to ensure the smooth operation of Tesla's Zero-Trust platforms and aspects related to day to day operations
Execute and oversee day-to-day operational tasks related to Zero-Trust principles and methodologies as per guidelines
Work on user tickets and create user facing documentation and knowledge collateral
Implement changes to the production environment as guided by change management protocols.
Respond to incidents and outages within SLA/OLA timelines, providing detailed postmortem reports.
Participate in the development of custom reporting, dashboards, and metrics for enhanced visibility into Zero-Trust services.
Contribute to capacity planning, performance monitoring, and proactive analysis of infrastructure.
Work on preventive maintenance tasks for Zero-Trust platform components.
Document physical/logical solutions, operational tasks, and procedures.
Participate in the analysis of system faults, troubleshoot, and run diagnostic tests.
Provide feedback based on user interactions and identify improvements in policies and implementations
Comply with and enforce best practices in an enterprise environment.
Engage in 24/7 on-call rotation as required.
Requirements
3+ years of experience in operations or deployment roles, with a focus on Zero Trust strategies and enterprise network architectures.
Familiarity with Zero Trust concepts, capabilities, and strategies.
Experience with automation and CI/CD is advantageous.
Strong troubleshooting and analytical skills, with the ability to solve complex technical issues.
Bachelor's degree in Computer Science, a related field, or equivalent work experience.
Previous experience in mission-critical operations, preferably within a 24x7 large-scale global environment.
Familiarity with other automation platforms is desirable.
Effective verbal and written communication skills.
Join our dynamic team and contribute to the ongoing success of Tesla's cybersecurity initiatives