Job Description:

Lead and manage a team, providing guidance, support, and coaching to team members.
Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.
Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.
Collaborate with other departments or teams to ensure seamless workflows and effective communication.
Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.
Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.
Handle escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction.
Collect and Identify data trends, patterns to provide data-driven decision support for management.

Key Capabilities / Competencies:

Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
Strong problem-solving and decision-making abilities.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Adaptability and flexibility to handle changing priorities and demands.
Ability to work collaboratively with cross-functional teams and stakeholders.
Fluent written and verbal communication skills in the required language(s) for the role.
Proficient in Excel, familiar with pivot tables, formulas, charts, and other functionalities.
Possess OFR operation knowledge.