该职位来源于猎聘 OVERVIEW OF THE ROLE Reporting to the VP of Global Operations based in Hong Kong with dotted line reporting to the Director of Business Systems based in the US, this role will be responsible for the overall management of BOA's APAC region IT infrastructure and operations across Greater China, Vietnam, South Korea, and Japan. This role will manage internal and external team members to ensure excellence in IT performance and support. As the leader of the APAC IT team, this role will serve as the primary stakeholder and subject matter expert to inform the development of BOA global IT Strategic and Operating Plans and own the execution of the APAC IT Operating plan. CORE RESPONSIBILITIES
- Reflect and role model BOA's vision, values and Leadership Model and demonstrate passion for our mission across the IT team and rest of the organization
- Lead, coach and develop the team to build a trustworthy and supportive environment
- Work with your direct reports to set and review performance/development goals, discuss feedback regularly throughout the year, and formally summarize during performance reviews.
- Manage IT infrastructure and network across all BOA APAC facilities including procurement, installation, maintenance, and decommissioning.
- Oversee APAC IT Operations duties including new hire/termination processes, workstation procurement/disposal, and general helpdesk support.
- Plan and lead the execution of IT infrastructure projects to achieve organizational objectives in alignment with BOA's Global IT Strategy
- Develop a deep understanding of BOA departments and business processes to identify IT risks and opportunities, and develop plans to ensure a fast, reliable, and secure IT environment.
- Manage relationships and define technical requirements with third-party IT service providers.
- Assist the global IT team with regional execution of global projects, serve as the primary APAC stakeholder when developing global project plans, and communicate project status updates or impacts to all APAC regions as necessary.
- Collaborate with global IT in yearly strategic planning, operating plan development, resource planning, and budgeting to drive regional execution and alignment with global strategy.
- Connect with global BOA IT team members, sometimes attending video calls during off-business hours REQUIRED QUALIFICATIONS
- Bachelor's Degree in Computer Science, Information Technology, or similar technical discipline
- 6+ years of relevant experience in IT Infrastructure management for a multi-region company
- Comprehensive knowledge of information system technologies across on-prem and cloud environments
- Experience with Microsoft enterprise platforms including Active Directory, Entra ID, M365, and Azure
- Ability to administrate systems across Windows, MacOS, Linux, Hypervisors, Enterprise Firewalls and Networking Devices, VOIP / Phone Systems, etc.
- IT vendor management and liaison experience
- Fluent in spoken and written English and Mandarin
- Regular travel between Hong Kong and Shenzhen is required. Travel to other APAC offices and USA may also be infrequently required DESIRED QUALIFICATIONS
- Certifications in CompTIA, Microsoft, and/or AWS
- Experience with enterprise SaaS systems (ERP, CRM, PLM) and identity management platforms (Entra ID, Okta, ect)
- Familiarity with cybersecurity frameworks (NIST CSF, ISO and risk management practices.
- Working familiarity with Project Management fundamentals We Offer:
We're committed to helping our people be themselves, be well, and grow. We're proud to offer a creative work environment with a range of benefits no matter where you are around the world.
- Competitive remuneration package inclusive of annual performance bonus
- Benefits according to local policy: (SZ&SH): social insurance, housing fund paid with pre-tax monthly salary base and ratio is 12% (HK): MPF Voluntary contribution
- Additional commercial insurance covering your spouse and children
- Flexible working policy, Competitive Paid Time Off plans in the industry, including Annual Leave starting from 14 days, Birthday Leave. Four weeks Long Service Leave, 5-day working week and early releases on Fridays and major holidays' eve
- Comprehensive healthcare plans including medical, dental and annual health check
- Fun, friendly, inclusive workplace with social adventures and activities, including pantry supplies with snacks, fruits and drinks, and meal gatherings
- Free products
- Casual dress code