返回查询:Manager / 中国

*Please see English vesion below

*此職位為 AmazingTalker 集團下子公司HiLink Co.福利制度皆以 HiLink 制度為主。

公司簡介

HiLink 是一間專注於遠距虛擬教學平台的新創公司總部設於美國客戶涵蓋全球教育、培訓公司。公司目前進行第二階段重建與擴張重新建立位於台灣的營運團隊目標是打造一支具備國際溝通力、產品理解力與客戶導向的核心團隊。

工作內容 一、產品協作與開發時程管理
  • 協助 CEO 與產品團隊規劃與追蹤功能開發進度
  • 撰寫與整理產品需求文件PRD、回饋與優先級排序
  • 使用 Notion 或 Jira 等工具追蹤產品進展並產出報告
二、跨部門溝通與專案管理
  • 作為客服、支援與工程團隊之間的橋樑
  • 主持每週內部會議落實責任分工與追蹤進度
  • 協助排除專案進展中各部門的溝通障礙
三、流程設計與營運優化
  • 協助設計並優化客服支援、功能上線、用戶導入等流程
  • 建立文件與內部 SOP並協助導入工作流程工具
  • 支援前線團隊並建立結構化的反饋與迴圈回報機制
資格條件
  • 中英文書寫與口語溝通能力佳B2 以上能協調跨國團隊作業
  • 至少 2 年以上產品運營、專案管理或跨部門協作經驗
  • 熟悉 SaaS 產品與流程具備 startup 或敏捷團隊經驗尤佳
  • 熟悉 Notion、Slack、Google Workspace具 Jira 經驗者佳
  • 高度組織力與責任感能獨立完成任務並驅動團隊進度
薪資與福利
  • 月薪 NT$55,000 – NT$75,000依經驗與能力
  • 彈性上下班時間與遠端工作制度
  • 年度績效獎金與長期成長機會
  • 與全球產品與教育科技團隊直接協作

*This position is with HiLink Co., a subsidiary of the AmazingTalker Group. All benefits are based on HiLink's policies and regulations.

Company Overview

HiLink is an innovative startup building a global virtual classroom platform designed for remote teaching and training. Headquartered in the United States, our clients include education and training organizations worldwide. We are currently entering a new phase of rebuilding and growth, focused on establishing a core Taiwan-based operations team with strong international communication skills, customer-centric thinking, and deep product understanding.

Key Responsibilities:

1. Product Coordination & Roadmap Support

  • Work closely with the CEO and product team to manage feature delivery timelines.
  • Organize product requirement documents (PRDs), internal feedback, and prioritization workflows.
  • Track and report progress for ongoing product development using tools like Notion or Jira.

2. Cross-Functional Communication & Project Management

  • Act as liaison between customer success, support, and engineering teams.
  • Manage weekly internal meetings and ensure clear delegation of responsibilities.
  • Coordinate follow-ups on critical issues or blockers across functions.

3. Process Design & Operations Optimization

  • Co-develop internal SOPs for support ticketing, onboarding, and feature rollout.
  • Assist in setting up scalable documentation frameworks and workflow automation.
  • Support customer-facing teams with internal tools and structured feedback loops.
Qualifications:
  • Excellent written and verbal communication skills in English and Chinese.
  • 2+ years experience in product operations, project management, or customer-facing product delivery roles.
  • Familiarity with SaaS products and experience working with cross-functional teams.
  • Proficiency in Notion, Google Workspace, Slack; experience with Jira or project management tools is a plus.
  • Detail-oriented, highly organized, and comfortable working in a startup environment.
Compensation & Benefits:
  • Monthly salary: NT$55,000 – NT$875,000 (commensurate with experience)
  • Flexible working hours and hybrid/remote-friendly environment
  • Annual performance bonus and opportunities for long-term growth
  • Direct exposure to global product development in the education technology sector
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