Application Deadline:
31 December 2025
Department:
Rooms Division, Front Office & Guest Services
Location:
China - Shanghai (Lujiazui, Pudong)
Description
The Rooms Division Management Trainee is accountable for attending to an assigned areas to ensure the highest level of rooms service delivery and guest relations through well-developed rooms skills, knowledge and experience, in accordance with hotel vision, values and objectives. Support is provided to rooms operation by assisting in the development and coordination of lower level employees
Key Responsibilities
1、Guest Relation
Skills for welcoming the guest:
Always greet guests promptly in a warm, friendly manner according to outlet concept and adjusted according to type of guest
Demonstrate a positive posture and manner at all times
Always thank and farewell guests conveying anticipation for their next visit
Skills in presentation and guest relations:
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a 'can do' approach to tasks
Adhere to Crown grooming standards at all times
Establish rapport with guests to build loyal, satisfied customers
Always take responsibility for ensuring a positive guest experience
Accurately record and follow up guests incidences
2、Managing self
Skills for participating in a team:
Conduct work as a team with other staff to exceed guest expectations
Work with initiative to seek and offer assistance as required from team members or supervisors
Maintain positive relations with other staff and departments
Participate in training and other activities to facilitate high team performance
Use initiative to lead the team to complete required tasks
3、TECHNICAL SKILLS
Skills for preparing for service:
Communicate effectively to know allocation/section, specials etc for service
Prepare equipment, station, stock, floor for service