该职位来源于猎聘
- Key job functions: -Act as the primary point of contact for customer complaints within the APAC region. -Mitigate risks effectively by providing prompt initial support to customers. -Ensure timely and efficient communication to resolve issues, achieving complete customer satisfaction. -Monitor customer feedback continuously to identify areas for improvement and implement corrective actions.
- Major tasks: -Work closely with the Lead Customer Quality functional leader to standardize and enhance quality processes and methodologies. -Facilitate immediate actions and coordinate resolution efforts across production sites. -Oversee the end-to-end complaint resolution process, ensuring root-cause analysis and sustainable effective countermeasures. -Act as a key liaison between customers, production sites, and internal teams, ensuring smooth communication. -Maintain strong relationships with customers by providing regular updates on progress and resolution status. -Regularly monitor and analyze customer satisfaction metrics to identify trends and areas for improvement. -Prepare and present detailed Customer Quality report for the Region APAC with data-driven recommendations.
- Job requirements: -Bachelor's degree in electrical or mechanical engineering. -Extensive experience in complaint handling with 8D problem-solving methodology. Good knowledge of core quality tool FMEA and SPC. -5 years of industrial experience in a manufacturing environment -Strong analytical and problem-solving capabilities.
Exceptional communication and interpersonal skills with a customer-focused mindset.
- Proactive, organized, and results-driven approach to quality assurance and issue resolution. -Fluent in English (spoken and written) -Sound skill for MS office.