Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
*The Role:
The
CX Operational Delivery Lead
is a critical player in driving operational excellence across our partner sites in China and acting as the key CX liaison for the China for China (C4C) program, a cornerstone of Logitech's strategic growth in the region. This role combines strategic vendor management expertise with deep operational accountability to deliver superior service outcomes while supporting the unique demands of the Chinese market.
You'll be responsible for ensuring operational success within CX ecosystems and championing customer-centric initiatives targeted at the world's most dynamic and fastest-paced technology arena.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role, you will:
Operational Excellence & CX Delivery*
- Lead all aspects of day-to-day vendor management and operations across CX partner sites in China, ensuring alignment to organizational goals and strategic priorities.
- Establish clear performance expectations, monitor KPIs, and drive accountability with vendors to achieve high-quality service delivery and operational scalability.
- Communicate and collaborate with CX stakeholders to ensure that operations support customer needs and deliver measurable outcomes.
- Drive improvements in CX processes through regular evaluations, creating efficiencies that are tailored to the unique needs of the Chinese consumer market.
- Prepare and execute periodic reviews, calibrations, and success assessments to ensure optimal collaboration and performance with partner sites.
- Manage escalations with partners promptly and systematically, ensuring positive customer outcomes and root-cause analysis.
*CX Liaison for the China for China (C4C) Program
China is one of the most dynamic global markets, characterized by unrivaled speed in innovation and unique technology trends. Logitech's China for China (C4C) program is a strategic initiative designed to strengthen our presence in this market by delivering localized innovations and aligning with China's unique technology ecosystems. As the CX Delivery Lead for China, you will:*
- Act as the Consumer Experience touchpoint for the C4C program, ensuring CX considerations are incorporated into locally-focused innovation initiatives and go-to-market strategies.
- Support the development of China-specific CX processes to align with the distinct dynamics of the digital ecosystems
- Collaborate with C4C multifunctional teams to ensure CX alignment with the broader program's objectives, including innovation, speed, and customer satisfaction.
- Regularly liaise with stakeholders and partners in China to provide CX insights that contribute to the success of C4C initiatives.
- Represent Logitech's CX voice in China to help shape localized trends into impactful strategies that resonate deeply within Chinese consumer behavior.
*Key Qualifications:
For consideration, you must bring the following minimum skills and behaviors to our team:*
- Proven experience in BPO operations and vendor management within large-scale CX frameworks with 3-5 years
- In-depth understanding of CX performance metrics (KPI management) and operational best practices.
- Familiarity with the Chinese market, including the technology, e-retail, and social media ecosystems.
- Ability to proactively identify trends, inefficiencies, or customer needs and implement solutions to improve service quality and CX workflows.
- Strong interpersonal and communication skills, with fluency in Chinese (spoken and written) and English.
- Exceptional organizational and time management skills, with an ability to manage cross-functional collaboration effectively.
*Preferred Skills:*
- Experience working within China-based CX or partner ecosystems.
- Creative and forward-thinking customer-centric mindset to adapt to fast-paced trends.
- High energy, enthusiasm, and a collaborative approach.
*Why Join Logitech?
Logitech is deeply embedded in the vibrant and competitive context of the Chinese market. We combine 30 years of experience in the country with an ambitious China for China strategy aimed at delivering innovation, speed, and localized solutions.
As a part of this unique journey, you'll play a key role in driving operational excellence while shaping our CX efforts in the most transformative market globally. You'll thrive in a challenging yet deeply rewarding environment where every decision can echo across millions of customers.
Logitech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.*
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.