Join a leading financial services firm as a Senior End-User Support Engineer. This hands-on role combines technical expertise with strategic oversight, making you the primary resource for critical infrastructure, cloud platforms, and high-stakes trading environment support.
Key Responsibilities:
- Provide L2/L3 support for critical incidents and participate in on-call rotations.
- Oversee Microsoft 365 (Entra ID, Intune, Exchange Online), VMware vCenter, and on-premise AD/DFS.
- Manage PRTG monitoring, patch management, and backup solutions, focusing on continuous improvement.
- Serve as the first point of contact for trading applications like Bloomberg, Refinitiv Eikon, and IPC Turrets.
- Take ownership of improving ticketing, documentation, and control structures.
- Drive technology projects from conception to rollout.
- Champion security initiatives, including vulnerability patching and access control.
- Develop strong partnerships with traders in Hong Kong through effective support.
- Act as the primary technology partner for local senior management, providing clear and strategic updates.
- Facilitate communication between global and regional tech teams, ensuring alignment and managing multiple priorities.
- Ensure high-quality service delivery through effective vendor relationships.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 7+ years of proven experience in a senior hands-on engineering role within a financial services or high-frequency trading environment.
- Must be able to speak both
English and Mandarin
fluently. - Deep, practical expertise in:
- Microsoft Ecosystem:
Windows 10/11, Server, Domain Infrastructure, and especially Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and Exchange Online. - Virtualization & Cloud:
VMware vCenter, Azure Virtual Desktop, or similar cloud VDI solutions. - Monitoring & Operations:
Experience with monitoring tools like PRTG and managing incident response SLAs. - Core Infrastructure:
Networking fundamentals, security patching, backup methodologies, and scripting (e.g., PowerShell) for automation. - Proven experience supporting trading floor technologies (e.g., IPC, Bloomberg, Refinitiv).
- Ability to identify and solve problems before they escalate.
- Exceptional problem-solving and analytical abilities under high-pressure conditions.
- Experience with improving IT processes, writing documentation, and creating clarity from ambiguity.
- Ability to engage effectively with traders, senior management, and global tech leads.
- Knowledge of IT security frameworks, risk management, and compliance.
The Sell
- A competitive compensation and benefits package designed to attract top talent.
- A central role in a critical hub for a leading global firm.
- The opportunity to work with a broad range of cutting-edge technologies that have a tangible impact.