Job Description:
Internal
- Provide necessary support and information on project business
- Support and coordinate with team member for project development
- Assist Head of Operations to design internal and external SOP for project management
- Feedback various operation matters to improve operation quality and result
- Coordinate/liaise/work with FICO/OFR/Overseas Branch on operation and operational accounting matters
Customer
- Offering rate to Customer for concerned inquiry
- Keep communication with customer on daily basis
Problem Complexity / Process
- Handle and track the project transportation condition
- Execute the daily operation for different projects
- Participate in making the project's SOP and carry out strictly
- Collect operation issues and report to Head of operations and then reply to overseas/Customer
- Track and answer the question of difficult case
- Communicate with the agent/overseas station/supplier and other colleagues about various operation matters
Finance & Projects
- No loss making shipment/Projects
- Ownership of file
People Management
- Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
- Develop a team spirit and multitasking capabilities within the team
- Plan, organize and direct an efficient and effective function
- Conduct performance appraisal, including coaching
Job requirement:
- Bachlor degree in logistics or business related field
2.1-2 years & above working experience preferably in Freight Forwarding/Logistics Industry
- Proper understanding of projects bidding procedure and operation process
- Understanding of trade terms& logistics processes both in import & export ,sea freight & air freight
- Minimum 3 years experience as project implementation
- Previously participated 10 large and small-scale conventional projects
- Good command of written and spoken English