At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Customer Account Manager is responsible for the continuous improvement of customer satisfaction in all quality aspects for TE Industrial specific customers. The global role acts as a customer interface for quality topics and is also strongly linked to manufacturing quality and the sales team.
Job Requirements
Manage high level customer quality concerns with large corporations and companies globally, review and communicate technical information and corrective actions, proactively implement improvement plans with the customer, engineering and manufacturing sites within TE
Participate in Customer Scorecard Reviews and customer focus team meetings
Prepare, organise and facilitate customer audit/visits for A and strategic accounts follow up on potential corrective actions.
Manage High impact warranty and liability claims for manufactured product
Review relevant quality and TEOA KPI's to track performance and take appropriate action
Obtain regular VOC/VOB and functional follow up where required
Block / unblock production processes (stock and deliveries) where required
Report and advise on customer claims to key stakeholders including Legal Counsel and Finance
Work on planned and ad-hoc projects as required
Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.
What Your Background Should Look Like
8+ years in quality or manufacturing engineering
3+ years in a customer facing role
Excellent problem solving skills, analytical skills, and communication skills
Ability to demonstrate strong customer focus and continues improvement attitude
Strong project management skills and ability to multi-task
Understanding and practice of quality tools such as 8D, FMEA, MSA, Minitab.
Fluent in English including reviewing technical contracts
Assertive negotiating and discussion skills
Able to gain and maintain customer intimacy
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork