Job Overview 综述
CX Coordinators are senior, experienced single contributors without operational work ensuring that processes are followed, efficiently executed and are auditable. They retain process know-how for either Customer Service or Logistics Operations in the region.
Responsibilities 职责
- Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operations (E.g. forecast, interregional flows, warehouse network utilization)
- Recommend process improvement including investigation of repetitive quality failures with focus on Logistic Operations (Work with QN Coordinator and Quality Management team)
- Knowledge retention: ensure regular review of process documentation
- Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied properly.
- Represent Logistics in cross-functional & global projects
- Subject matter expert on order processes and systems (SAP, e-systems and other automation tools) used by Customer Experience organization
- Serves as a mentor to the EM Logistics teams regarding process excellence and defect resolution.
Qualifications 要求
- Problem Solving: Strong analytical skills are required to engage and resolve detailed issues
- Managing for Productivity: Self-managed professional with technical systems experience who possesses strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained environment.
- Teamwork and Collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others' differences and constructive feedback
- Embracing Change: positive change agents and motivate users to embrace change.
- Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions
- Bachelor degree or equivalent experience
- Languages: English
- Customer Service, Supply Chain is an advantage (3-5 years of experience)
- MS-Office skills proficient
- SAP knowledge is an advantage
- Presentation Skills
- Customer focused mindset
- Ability to multitask
- Effective Time Management
- Ability to build relationships
- Ability to work in a global fast paced and complex environment
- Critical Thinking and Problem-Solving Skills
- Good communication skills - verbal, written, and listening
- Responsibility and engagement