Role Purpose
This role aims to;
- identify, develop target and win the vast business opportunities presented by Chinese companies both within and outside China (mainly outside China)
- deliver superior logistics solutions tailored to Chinese enterprises' needs based on deep understanding of customers and their supply chains
- spearhead our Grow CN Initiatives with related experience & vision
Key Responsibilities
- Grow CN Initiative Leadership: Drive the Grow CN Initiatives by leveraging the business opportunities offered by CN companies, including large MNCs with strong CN bases and extensive overseas networks.
- Strategic Development and Implementation: Develop and implement a strategic and targeted approach to build close proximity with CN customers, understanding their key success factors and value propositions.
- Ownership of Global Program: Take full ownership of the program globally, including strategy development, Win-Win Plan creation, and building customer intimacy. Act as the global sales leader for all Chinese nationality, speakers or anyone linked to the China Sales Program to ensure all stations work towards common goals for each targeted customer in line with clearly defined Customer Development Plan.
- Value Proposition and Competitive Differentiation: Define and communicate the DGF value proposition for CN customers, identifying key success factors and differentiators compared to other forwarders.
- Leadership and Coordination: Effectively lead and coordinate various country Key Account Managers (KAMs) on customer development plans and tactics to secure business volumes and achieve profitable growth.
- Collaborative Efforts: Work closely with Regional/Country Products and Sales teams, as well as the Customer Solutions & Innovation (CSI) team, to ensure seamless delivery of logistics services.
- Customer Relationship Management: Build and maintain strong relationships with CN clients, providing exceptional customer service and support.
- Industry Insights and Trends: Monitor industry trends and market developments to stay ahead of the competition and continuously improve our offerings.
- Reporting and Analysis: Prepare and present detailed reports and analysis on supply chain performance, customer satisfaction, and program success metrics.
Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 7 years of experience in related industry with a focus on CN customers and MNCs.
- Strong understanding of CN business culture and customer preferences.
- Proven track record of developing and implementing successful supply chain strategies and programs.
- Excellent analytical, problem-solving, and decision-making skills
- Effective communication and interpersonal skills, with proficiency in both Chinese and English.
- Ability to lead and coordinate cross-functional teams in a global environment.
- Proficiency in relevant software and tools
Working Location: Prefer to be based the big cities in CN, such as Shanghai, Beijing, ShenZhen, etc