About Hyatt
At Hyatt Hotels Corporation,
we care for people so they can be their best.
Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Hyatt is a leading global hospitality company offering 20 premier brands. Our portfolio includes more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents.
Our Purpose:
We care for people so they can be their best.
Our Vision:
A world of understanding and care.
Our Mission:
To deliver distinctive experiences for our guests.
Our Values:
Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing
The Role:
We're looking for an
Assistant Director GPS Support
, a pivotal leadership role at the heart of GCC operations in Asia Pacific. As the Assistant Director GPS Support, you'll drive commercial growth and elevate service excellence by leading GPS Support operations across the region. As the key connector between hotel partners, regional teams, and GCC leadership, you'll ensure seamless service recovery, data-driven decision-making, and stakeholder engagement. This role is perfect for a strategic thinker with deep expertise in reservations and customer service, ready to lead a high-performing team and continuously enhance operational efficiency.
We are looking for the right candidate in any of the following locations: China, Korea, Japan and India on a remote/hybrid working arrangement.
What you'll do:
The Assistant Director, GPS Support – ASPAC, will lead strategic and operational initiatives to enhance GPS Support services across the Asia Pacific region. They will act as a key liaison between hotel partners, regional operations, and GCC leadership, ensuring service excellence, operational efficiency, and stakeholder engagement. The role will include:
- Providing expert guidance on escalated issues including inventory, reservations, and service recovery.
- Leading performance review sessions with hotel stakeholders to deliver tailored insights and strengthen partnerships.
- Coordinating special event management and emergency response efforts across the region.
- Driving data analysis and process optimization to elevate guest experience and operational outcomes.
- Identifying and supporting technology enhancements to improve GCC workflows and responsiveness.
- Delivering strategic reporting and insights to inform decision-making and performance improvement.
- Supporting training, brand launches, and hotel openings to ensure operational readiness.
- Consolidating ASPAC performance data and feedback to drive continuous improvement.
- Championing Hyatt's core values in all aspects of the role.
Experience:
- 3-5 years in Hyatt Hotel or Hyatt GCC operations environment
- 5-10 years of hospitality industry or related field experience preferred
Education:
- BSc / BA (required)
- MSc / MA (preferred)
Computer Skills:
- Must be proficient in using Microsoft Office, particularly Excel, PowerPoint, and Teams.
- Hyatt Central Reservation System knowledge (required)
- Hyatt Property Management System knowledge (preferred)
What You'll Bring:
- Excellent organisational and leadership skills
- Strong relationship-building and customer service mindset
- Ability to work independently and collaboratively as part of a team
- Must be able to travel for hotel openings/training (approximately 5%–10%)
- Outstanding verbal and written communication skills
- Strong presentation and training delivery capabilities
- Effective interpersonal skills to engage with diverse stakeholders
- Ability to evaluate information, identify trends, and set priorities
- Working knowledge of data analysis and performance/operational metrics
- High attention to detail and accuracy in reporting and decision-making
- Capable of developing and supporting departmental SOPs
- Skilled in multitasking and managing multiple projects simultaneously
- Familiarity with industry legal rules and guidelines
- Understanding of hospitality operations, brand standards, and service excellence
What We Can Offer You:
- Convenient location- we are looking for the right candidate in any of the following locations: China, Korea, Japan, India on a remote/hybrid working arrangement
- Full-time permanent role
- Be part of a supportive work environment to help you flourish and reach your full potential.
- Assistant Director position with the opportunity to make a real impact
Why Join Us?
You'll be part of a supportive and forward-thinking team where your work will have a direct impact on improving contact center performance across the region. We value curiosity, continuous improvement, and collaboration — and we're excited to welcome someone who shares these values.
Ready to apply?
This is a unique Hyatt opportunity, so if you're looking for your next career challenge and are keen to make a difference then hit '
apply
' now and submit your resume.
We Embrace Everyone
With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.