Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We're here to better our world with biology.
In This Role You'll Make An Impact By
- Handle customer order fulfillment process (Order to cash) in Japan and ensure the compliance with QMS and SOPs for daily operation.
- Customer service complaint handling in Salesforce and root cause analysis and follow up.
- Understand and ensure achieving relevant KPI and take improvement actions if any deviation happens (Instant order confirmation, SOT/DOT, customer service complaint etc..)
- Promote Novozymes market usage take necessary action for trouble shooting. Continuously improve digital order rate.
- Import/export management and timely shipping documents handling.
- Good inventory control in collaboration with global planning team with good understanding of batch UD / classification and shelf life, reapproval.
- Timely goods receipt and post goods issue, return and scrap based on 3PL report and keep accurate inventory per product and batch level.
- Build good relationship with customers and handle other queries to increase customer satisfaction.
- Support global / local projects and align with Supply Chain goals and road map.
To Succeed You Must Hold
- Bachelor's or master's degree in international trade, logistics, business or other relevant education background.
- At least 3 years work experience in customer service, import/export, or other supply chain functions, especially on business in Japan.
- Fluent in Japanese and English for both writing and oral skills.
- Experience with SAP R/3 SD, Salesforce, MS office and E-commerce
- Good communication and influence skills with internal and external stakeholders.
- Excellent analytical and problem-solving skills is a plus.
- High sense of responsibility, accuracy and compliance.
- Self-motivation and continuous improvement mindset under pressure.
- Strong team spirit.
Could our purpose be yours?
Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
The China Personal Information Protection Law (PIPL)
If you apply the position on this platform, it means you agree to authorize Novonesis to use your personal information for recruitment related activities and save it in the company's global recruitment system and server overseas. We will manage, use, and protect your personal information in accordance base on personal information protection laws and regulations, as well as Novonesis global privacy policy.
At the same time, we will also confirm with you by Email and phone. If you have any questions, please follow the "诺维信招聘" WeChat platform for more information.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at
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