Wind
is a smart dock-less mobility platform, which offers dock-free electric scooters (WIND, "E-Scooters") and bicycle rentals to fulfil short-distance urban trips. We are committed to providing you with an easy, healthy, convenient, reliable, and environmentally friendly way to travel by combining an advanced idea with IoT (Internet of Things) technology.
Wind Mobility
is actively seeking an
After-Sales Quality Enginee
r in
Shenzhen
to join the tech team, specializing in mechanical systems and quality maintenance.
The role involves supporting the entire product lifecycle, from pre-sales to after-sales, with a focus on technical support, maintenance quality, and user training. You will play a key role in ensuring product reliability, supporting overseas teams, and driving continuous improvements in quality management.
Tasks that await you:
- Technical support across the product lifecycle
You will develop a thorough understanding of product functions and provide technical support and quality maintenance during pre-sales, sales, and after-sales stages.
- Installation, maintenance, and training
You will master the installation, maintenance, and repair processes of company products, conduct user training, and deliver product operation demonstrations.
- Overseas repair and quality documentation
You will guide on-site repair work overseas, ensure that market teams accurately record maintenance quality data, and maintain all relevant documentation.
- Quality emergency plans and prevention
You will maintain communication with the marketing department, coordinate and follow up on quality emergency plans, and supervise the implementation of quality prevention measures.
- Collaboration with market operations
You will work with market operations and maintenance personnel to ensure the quality of overseas product operations, maintenance, and repairs.
We expect that you:
- Hold a Bachelor's degree in electrical engineering, electronics, automation, mechatronics, or a related field
- Are proficient in
English
and
Chinese
as working languages, with strong verbal communication skills - Have at least 5 years of experience in pre-sales and after-sales technical support, preferably in the auto, moto, or robotics industries
- To analyze and troubleshoot faults in after-sales scenarios
- Demonstrate strong customer service and effective communication skills, and have a collaborative team spirit