Organization- Hyatt Regency Hainan Ocean Paradise
Summary
主要职责
MainDuties
- 确保全部的顾客留言,信件,传真和包裹的正确迅速地分类及分发。
Ensuresall guests' messages, mail, faxes and parcels are handled and distributedpromptly.
- 始终确保迅速、准确和高效的电话和留言服务。
Ensuresspeedy, accurate and efficient telephone and message service at all times.
- 确保与所有部门的沟通和协调工作顺畅有效,特别是与前台、销售、客房、维修、电话、保卫等部门之间。
Ensures that communication and co-ordinationof all Departments, with particular emphasis on the interactions betweenConcierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Securityare smooth and efficient.
- 以协助和灵活的态度与其他管理层员工密切合作,关注酒店的整体成功和客人的满意度。
Worksclosely with other management personnel in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests.
- 确保所有客人的信息的准确录入,并遵循清晰简洁的原则。
Ensuresthat all guest details are entered correctly in accordance with the principlesof clean data.
- 繁忙时期确保礼宾部,行李台,大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Spends time in Concierge, Bell Desk, Hotel Lobby and Entrance duringpeak periods to ensure that both areas are managed well by the respective teamand delivers the brand promise.
- 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
- 确保所有礼宾部员工熟悉掌握酒店的产品知识及服务标准。
Ensures that all Concierge associates are familiar with the hotel'sproducts and services.
- 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in acourteous and efficient manner, following through to make sure problems areresolved satisfactorily.
- 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provideexceptional guest service at all times.
Qualifications
任职资格:
Qualification:
- 很强的领导能力和人际交往能力。
Strong leadership skills and interpersonal skills.
- 很强的英语交流沟通能力。
Excellent communication skills in English.
- 处理客人问题的能力。
Handle guest incident skills
- 熟练的计算机能力并熟悉办公软件系统。
Excellent computer skills Microsoft office and related system.