该职位来源于猎聘 Position Summary: Responsible for assisting Senior Shift Supervisor in Operations Control & management of physical IT environment in Data Centre. He also needs to act as the role of Senior Shift Supervisor upon the absence of Senior Shift Supervisor.
Position Accountabilities
- Measure & monitor the IT Service Level for internal users
- Monitor the process of IT Operations
- Support Incident Management
- Ensure subordinates to comply with the rules & regulated requirements of governing authorities
- Observe and analyze ongoing operations, identify problems and provide improvement suggestion
- Monitor and maintain service quality of the IT Operations & ensure they have strictly followed the standard operating procedure
- Assist Senior Shift Supervisor to improve the skills of staff
- Perform any other duties as directed by supervisor
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Competence Requirements
- Bachelor's Degree in Information Technology or Computer Science;
- Preferably over 5 years'of related IT experience covering the following:
- At least 3 years in supervisory position
- Experience in UNIX, Windows
- Knowledge in IBM z/OS and z/OS utilities
- Knowledge in Job Scheduling tool
- Solid knowledge & experience in maintaining scalable & mission critical IT infrastructure with network, storage, high availability & resilience
- Solid experience in managing a 7x24 support team
- Holder of ITIL foundation certification is an advantage
- Proficient in spoken & written English
- Need to attend daily (include Sunday and public holidays) 24-hour shift duty
- Good command in Cantonese, Putonghua is an advantage