该职位来源于猎聘 POSITION SUMMARY: The Asst. CS Manager serves as the senior position of department:
- Develop strong communication links with internal stakeholders to support HoF for process / system improvement
- Lead a team to handle 1 - 2 key accounts, escalation points in the event of problems
- Extensive communication internally with related departments and externally with customers for demand fulfillment, capacity / material supply challenges to ensure maximum customer satisfaction
- Result-oriented with good data-analysis skills to sanitize customer forecast demand, anticipate risks and provide solutions RESPONSIBILITIES:
- Order Processing in SAP, closely work with PPC for order confirmation, scheduling and ensure on time delivery
- To handle customer enquiries, complaints, coordinate with different depts. to fulfill customer needs
- To closely monitor and prepare customer demand and forecast fluctuation report to HoF
- To handle excess with customers and plant for order planning and settlement
- To lead risk buy discussion and negotiation with customer
- To handle spot buy and negotiation with customer
- To support resolving overdue payments (price related)
- To steer customer visit and attend customer meetings
- To lead system and process improvement plan POSITION AUTHORITY: 1. 10 years or above working experience in order processing and customer services for international company
- Good communication & presentation skills, fluent in written and spoken English and Mandarin
- Ability to work under pressure independently, self-motivated, good mind set, accountable
- Knowledge / experience in manufacturing operation process
- Open minded, adapted to changes, good in trouble-shooting
- Familiar with ECO / E&O / RMA / NPI process
- SAP (ERP) and computer literate, good data analysis skills