该职位来源于猎聘 OVERVIEW OF ROLE As an Account Manager, you are responsible for lead a team through the execution of full-scale custom market research studies for multiple client accounts. This includes responding to and preparing proposals, consulting on study and questionnaire design and developing issue-focused analyses through regular and ad hoc reporting and/or presentations. You will drive client satisfaction by utilizing your knowledge of Kantar philosophies and your clients' business/industry to anticipate needs and offer pro-active, viable solutions.
KEY RESPONSIBILITIES: CLIENT LEADERSHIP
Dedicated to meeting the expectations and requirements of internal and external customers.
Gets first-hand customer information and uses it for improvements in products and services.
Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains trust and respect Supports and upholds Trusted Advisor principles through the anticipation of needs while building nurturing relationships with clients
Pro-actively supports actions against clients' central business issues through consultation, industry knowledge, and analytics Takes full accountability of projects as per project scope and job plan and ensures client research needs are met by providing informative insights & actionable business recommendations Ownership of reports and deliverables as per project scope following Kantar guidelines of reporting, consulting senior colleagues for overall direction as appropriate Lead client de-briefings and presentations independently KEY RESPONSIBILITIES: PEOPLE LEADERSHIP
Provides current, direct, complete, and "actionable" positive and corrective feedback to others. Lets people know where they stand. Faces up to people problems on any person or situation (not including direct reports) quickly and directly Self-driven, proactive, willing to lead and manage initiatives Along with Senior Account Leaders develops and manages a strong and motivated team, acts as a trusted advisor to team members, provides guidance and supports junior team members to develop their research skills and client servicing skills and contributes to team's training & development needs Behaves professionally with clients and colleagues in-line with Kantar values KEY RESPONSIBILITIES: THOUGHT LEADERSHIP
Good at determining the processes necessary to get things done.
Knows how to organize people and activities.
Understands how to separate and combine tasks into efficient work flow.
Knows What To Measure And How To Measure It.
Can see opportunities for synergy and integration where others can't.
Applies knowledge of Kantar tools and techniques and applies them to create a meaningful impact to client's business questions
- Starts to play a key role in Goldstar Project Leadership process: Decide, Discover, Design, Develop, Deliver.
- Decide – Build mutually beneficial commercial relationships with clients and take better business decisions
- Discover - Develops and supports analytical plan of action to address clients' central business questions
- Design - identify the most effective way to answer the client's business questions
- Develop - Explore the most important insights/hypothesis that will guide the client's decision
- Deliver- identify the success factors that can be applied consistently to ensure we deliver meaningful work that has maximum impact. Provides clients value added consulting; looking at trends across projects; integrating Kantar learning, POV's and other information sources to help clients grow stronger brands in China; collaborates with other Kantar brands and pro-actively integrates data/insight/POV from across Kantar. KEY RESPONSIBILITIES: BUSINESS LEADERSHIP
Can be counted on to exceed goals successfully.
Is constantly and consistently one of the top performers.
Very bottom-line oriented.
Steadfastly pushes self and others for results Takes ownership of overall quality and profitability of services provided to clients, with minimal supervision from senior colleagues Supports Senior Account Leaders with the management of overall revenue and profitability targets set for clients Manages and grows one or two client accounts with revenue and profitability targets Improve project profitability through leveraging Kantar automation platform (e.g. Qlib) for time and direct cost efficiency