Company Description
博世智能出行售后在中国提供“配件+诊断+维修站服务”的一站式解决方案，包括高品质的汽车配件产品、诊断设备和专业服务，业务涵盖独立汽车售后市场和主机配套售后市场。此外，博世汽车售后市场还与700多家在华合作伙伴，建立了由“博世车联专业维修站”、“博世柴油系统维修站”等组成的专业服务体系
Job Description- Responsible for Sales Support & Customer Service OES including:
- O2C related routine tasks as timely & accurate Sales order processing, pro-active management of customer backlogs & communication to customers on status of delivery, customer requirement and customer claims management.
- Work independently as all logistics contact window to customers.
- Over all OES customer support team coordination, including timely escalation on critical customer demands.
- Actively discussing with customers on logistics/supply chain process improvements.
- Internal company cross team/ departmental co-ordination, including lean process/administration implementation.
- Integrate new customers into the Bosch organization. e.g. familiarization of business process.
- Key Performance Indicators (KPI) Reporting.
- Special projects / assignments or ad-hoc tasks will be assigned accordingly.
- Owner and coacher in team/department for digitalization.
- 211/985 education background with bachelor’s degree or above in supply chain area.
- Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, entrepreneurship, ability to influence, and able to work under pressure.
- Knowledge in reputable ERP system and SAP is preferred. Advance (Champion) Excel, PPT etc. MS office skills.
- Highly preferred digital knowledge in RPA, VBA, Python, PBI etc.
- Good problem-solving skills, better with project management experience.，
- Have working experience (min 2 years) in customer service, demand planning, and/or logistics related functions.Or less experience but with good digital competency.
- Very good communication skills.
- Strong written and oral English communication skills.