该职位来源于猎聘 Job Purpose: The position is responsible for managing UST ITO division and generate UST core service win more market occupation rate and training UST service management engineers to better support business growth and UST's talent base. Service Division Director is focused on:
- Delivering service that meets SLA and delights the customer
- Achieving productivity improvements and new products deployment
- Digital Transforming and growing the business
- Developing strong relationships with E-CO partners and get products even business innovation.
- Consulting IT application, infrastructure, Security and Governance layout business design and re-organization
- Managing overall +15 teams to present Hi-Quality to meet deference industrial customers and ensure business continuance of ITO BUs
Key competencies for the role holder:
- Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level
- Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
- Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
- Know-how MNCs IT Operation methodology, including IT applications and infrastructure with ITO and supporting for application environment even business support.
- Strong development focus - advocate of developing employees, teams and the business
- Significant experience of heading and managing teams (including matrix management) within an IT operational service delivery or shared services environment
- Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
- Experience in outsourcing bids, from pre-sales to successful implementation, preferably including in an international setting
- Thorough understanding of customer's business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
- Experience on pre-sales and PM is must
- Can spontaneously understand most advanced or populated technology, business model and product, understand industrial development trends years Big ITO project operation and +10 years industrial working experience.
- Strong service outsource or operation experience, both have work experience on provider or customer is preferred;
- Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships
- Relevant university degree and/or professional qualifications (e.g. ITIL V3 or Expert and PMP)
- Relevant mandarin and English language skills are must.
- Role model in performance standards and demonstrates and champions behavior that is in line with HPOE (High Performance Operating Environment) values:
- Strong presentation skill and documentation skill is must