该职位来源于猎聘 Position Summary
The Service Engineer is responsible for maintenance and troubleshooting on tools of Semiconductor Mask Solutions (SMS) and support Mask shop customers in China/ Greater China.
The Service Engineer will aim to serve the customer and improve customer satisfaction, build up his/her own technical knowledge through official training, as well as self-learning.
He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMS organization.
Main Tasks
- Perform technical field service activities a)
Installation and commissioning of equipment b)
Troubleshooting, repair, and maintenance c)
Escalation to HQ for support d)
User training / customer training e)
Providing sales support when needed f)
All necessary reporting as per company policy
- Ensure customer satisfaction and efficient service support
- Provide customer service / support with issue resolution; ensure open service issues are closed out in a timely manner
- Provision of demo products maintenance to ensure excellent product performance in all demonstrations
- Participation in service training (both internal and external trainings)
- Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range
- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc.
- Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract
- Provision of technical sales assistance in product configuration selection inclusive of software and hardware recommendations
- To take initiative in updating one's own product & technical knowledge by attending training programs organized by the Company