该职位来源于猎聘 Primary Responsibilities TSEs respond to complex issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Provides Plan of Action (POAs) or if the depth of technical understanding requires, consults with other engineering teams, host meetings of multiple teams to discuss the technical issues in details and determine the best course of action. Must be able to clearly document troubleshooting processes and technical findings in order to provide service and postmortem reports. Additional responsibilities may include:
- Reporting design, reliability and maintenance problems to the appropriate engineering team;
- Documenting and providing feedback to PSO Sustaining Eng on CIP opportunities;
- Preparing service and postmortem reports;
- Assist in customer installation, and upgrade of equipment;
- Training of KT and non KT personnel;
- Develop and document new troubleshooting procedures and BKMs;
- Develop written procedures, standards, training material and other technical documentation;
- Technical Support representative for new product development;
- Backfill or over support of Field Service Engineers;
- Lead or participate in other small projects. Requirements:
- Masters with 2-4 years, or Bachelors with 3-5 years of experience or equivalent combination of education and experience in engineering applications;
- Experience in project management, conflict interest management, leading/driving multi-disciplined teams to resolve complex issues;
- Proven ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions;
- Able to Travel 20-50%.