该职位来源于猎聘 关于职位 About the Job 在香格里拉,我们致力于为客人提供无与伦比的定制体验。我们正在寻找一位有远见的住宿助理副总裁或副总裁,来塑造客人在我们酒店的整个旅程。 At Shangri-La, we are dedicated to delivering unparalleled and bespoke experiences for our guests. We are seeking a visionary Assistant Vice President or Vice President of Stay to shape our guests' entire journey during their time with us. 理想的候选人将领导我们所有物业的房间产品和相关客人接触点的转型,包括新建和翻新项目。他们将塑造不仅满足而且预见客人需求的空间,确保住宿的每个方面都反映香格里拉对高标准的承诺,并创造持久的回忆。 The ideal candidate will lead the transformation of our room products and associated guest touch points across all properties, including new builds and renovations. They will shape spaces that not only meet but anticipate guest needs, ensuring every aspect of the stay reflects Shangri-La's commitment to excellence and creates lasting memories. 这个角色需要一个能够平衡创造力与实用性、创新与传统、奢华与可持续性的前瞻性管理者。 This role demands a forward-thinking leader who can balance creativity with practicality, innovation with tradition, and luxury with sustainability. 主要职责 Key Responsibilities 1.房间体验设计:定义和设计理想的香格里拉"房间"体验,涵盖多个类别,解决功能问题,消除痛点,并创造与品牌一致的愉悦时刻。 Room Experience Design: Define and design the ideal Shangri-La "Room" experience across multiple categories, addressing functionality, eliminating pain points, and creating moments of delight aligned with the brand. 2.超越房间概念:将房间概念扩展到物理边界之外,涵盖整个临时"生活"空间体验,包括相关设施和服务,以改善从入住到退房的所有客人住宿方面。 Beyond Room Concept: Expand the room concept beyond physical boundaries to encompass the entire temporary "living" space experience, including associated amenities and services, to improve all aspects of the guest stay, from check-in to check-out. 3.面向未来的创新:预见并融入不断变化的客户需求,考虑竞争环境和香格里拉在房间设计和功能中的品牌定位。 Future-Focused Innovation: Anticipate and incorporate evolving customer needs, considering the competitive landscape and Shangri-La's brand positioning in room design and features. 4.设计实施:将设计适应现有的物理限制,并与我们的项目和设计团队合作,考虑物理建设、设计和成本的影响;与客户体验运营团队合作,考虑服务运营的影响。 Implementation of Design: Adapt the design to fit into existing physical constraints, and to work in collaboration with our Project &Design team on implications for physical build, design and costs; and with Customer Experience Operations teams on implications for service operations. 5.培训:为酒店运营团队开发和实施全面的培训计划,确保一致的高质量客户体验执行。在香格里拉集团内实施和分享实践。 Training: Develop and conduct comprehensive training programs for hotel operations teams to ensure consistent, high-quality execution of customer experiences. Implement and share best practices across the Shangri-La portfolio. 6.预算和资源规划:有效管理预算,平衡创新和质量与财务可持续性,并根据对客人满意度和业务绩效的潜在影响优先投资。 Budget &Resources Planning: Manage budgets effectively, balancing innovation and quality with financial sustainability, and prioritize investments based on potential impact on guest satisfaction and business performance. 7.绩效管理:建立和监控关键绩效指标(KPI),以衡量与房间相关的举措的成功,推动客人满意度和运营效率的持续改进。 Performance Management: Establish and monitor key performance indicators (KPl) to measure the success of room-related initiatives, driving continuous improvement in guest satisfaction and operational efficiency. 资格要求 Qualifications 1.至少10年奢华酒店行业经验,专注于房间产品开发和客人体验设计。 Minimum 10 years of experience in luxury hospitality, with a focus on room product development and guest experience design. 2.在创新酒店房间和设施设计方面有成功记录,深刻理解奢华旅行者的需求和偏好。 Proven track record in innovative hotel room and amenity design, demonstrating a keen understanding of luxury traveler needs and preferences 3.拥有酒店运营背景,具备在多个物业实施新房间概念和服务标准的经验。 Strong background in hospitality operations, with experience in implementing new room concepts and service standards across multiple properties. 4.出色的项目管理技能,具有酒店翻新或新建项目经验。 Excellent project management skills, with experience in hotel renovation or new build projects. 5.能够与跨职能团队(包括设计、运营和客户体验部门)有效合作。 Demonstrated ability to collaborate effectively with cross-functional teams, including design, operations, and customer experience departments. 6.强大的分析能力,能够解释客人反馈、市场趋势和绩效数据,以推动持续改进。 Strong analytical skills with the ability to interpret guest feedback, market trends and performance data to drive continuous improvement. 7.具有开发和实施酒店员工培训计划的经验。 Experience in developing and delivering training programs for hospitality staff. 8.在奢华酒店环境中成功管理大型预算和有效分配资源的能力。 Proven ability to manage large budgets and allocate resources effectively in a luxury hospitality setting. 9.具有创造性解决问题的能力,能够前瞻性地预见客人期望和技术的未来趋势。 Creative problem-solving skills with a forward-thinking approach to anticipating future trends in guest expectations and technology. 10.出色的沟通和领导能力,能够激励团队并影响各级利益相关者。 Outstanding communication and leadership skills, with the ability to inspire teams and influence stakeholders at all levels. 11.具有全球视野,特别是在亚洲的多元文化环境中工作经验。 Global perspective with experience working in diverse cultural environments, particularly in Asia.