Position
Business Operations Manager

Job Description
Principal Accountabilities

Propose designs & development and maintenance of processes and tools to support interval & external customer service levels and operational KPIs are met
Provides technical support on set up & Implementation of new customer and services engagements
Provides timely communication and escalation issues and works resolutions
Support implementation and drive documentation and reporting of key metrics and results

Job Complexity

Requires in-depth knowledge and experience
Solves complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Uses best practices and knowledge of internal or external business issues to improve products/services or processes
Typically resolves complex problems or problems where precedent may not exist
Often leads the work of project teams; may formally train junior staff
Works independently

Experience / Education

Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

Location:
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type
Full time

Job Category
Business Support