Job Description
We are currently seeking an experienced professional to join our team.
In this role, you will:
Mentor processors and checkers, help them to identify areas of improvement and influence personal and professional growth
Support the implementation of any change programs
Ensure the team of processors and checkers deliver in line with demand and meet department objectives
Administer accurate documentation done by the processors
Developing and/or implementing Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures
Requirements
To be successful in the role, you should meet the following requirements:
Over ten years work experience
Educated to degree standard
Previous experience of managing in an operations environment
Able to manage effective business relationships
Able to work effectively as part of a global team.
Able to work effectively in a matrix environment
Able to balance cost service and risk in prioritisation and decision-making.
Able to understanding and acting upon numeric data (financial, operational and people)
Able to motivate teams of people and reinforce corporate messages
Able to read and write Chinese/English
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /EH
Issued by HSBC Life Insurance Company Limited